Terms and Conditions
Welcome to Delivo. These Terms and Conditions govern your use of our multi-vendor marketplace platform and services. By accessing or using Delivo, you agree to be bound by these Terms and Conditions.
1. Definitions
"Platform" refers to the Delivo website and mobile application. "User" refers to any person who accesses or uses the Platform. "Vendor" refers to vendors or sellers who offer products or services through the Platform. "Driver" refers to delivery agents who provide delivery services through the Platform.
2. Use of the Platform
You agree to use the Platform only for its intended purpose and in compliance with all applicable laws and regulations. You must not:
- Use the Platform in any way that could damage, disable, overburden, or impair the Platform
- Attempt to gain unauthorized access to any part of the Platform
- Use the Platform for any fraudulent or illegal purpose
- Interfere with other users' use and enjoyment of the Platform
3. User Accounts
To access certain features of the Platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Ordering and Payments
When you place an order through the Platform, you are offering to purchase the product or service from the Vendor, not from Delivo. Delivo acts as a facilitator between you and the Vendor. You agree to pay all charges incurred by you or any users of your account and payment method at the prices in effect when such charges are incurred.
5. Delivery
Delivery services are provided by independent Drivers. Delivo is not responsible for the actions or inactions of Drivers, but we strive to ensure a quality delivery experience. Delivery times are estimates and may vary based on various factors.
6. Cancellations and Refunds
Cancellation and refund policies may vary depending on the Vendor. Please refer to our Refund Policy for more information.
7. Intellectual Property
All content on the Platform, including text, graphics, logos, and software, is the property of Delivo or its content suppliers and is protected by copyright and other intellectual property laws.
8. Limitation of Liability
Delivo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform or any products or services purchased through the Platform.
9. Indemnification
You agree to indemnify and hold Delivo harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.
10. Modifications to the Terms
We reserve the right to modify these Terms and Conditions at any time. We will provide notice of any significant changes. Your continued use of the Platform after such modifications constitutes your acceptance of the modified Terms and Conditions.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
12. Contact Information
If you have any questions about these Terms and Conditions, please Contact Us
By using Delivo, you acknowledge that you have read these Terms and Conditions, understood them, and agree to be bound by them.